Warranty: Should a woodenware item (other than our seconds) fail, we are happy to work with you to make the issue right. However, we do require pictures and a receipt to validate your purchase and subsequent replacement. Misuse of woodenware to include bowls, steins, cutting boards, etc., voids any and all warranty. Misuse includes but is not limited to washing in the dishwasher, soaking in water, burning, dropping, or freezing products as well as not maintaining products needing block oil.
Exchanges: If you are unsatisfied with your purchase we are happy to exchange it or provide a gift certificate, however we are unable to give refunds. Exchanges must be made within 10 days of the purchase or 10 days of delivery and as long as the item has not been used.
If you have any further questions about our Warranty and Exchanges process, or would like to reach out to us, please email us at firstname.lastname@example.org or call 907-474-9663. Thank you for your trust and your business!